Untitled-1

FREQUENTLY ASKED QUESTIONS

How do I get started?

Are you ready to build your dream private practice? Sign up for our confidence-boosting practice building checklist (link is at the bottom of this page) to take an in-depth look at your practice and learn how Abundance can help you! We have more free resources, including our new YouTube channel, and other inexpensive-but-thorough opportunities to work together. Congrats on taking the leap to have more of what you want in your practice! Please let us know if you need anything in the meantime by using our Helpdesk (support@abundanceparty.zendesk.com).

Tell me more about the Abundance Party and Inner Circle?

The Abundance Party is a 6-month commitment of $49.99 a month of self-driven courses, so you can take your time and set your pace for practice building that matches your life and needs. During that time you’ll have access to 6 live webinars, plus all previous trainings and courses. Wherever you are in your practice building, the Abundance Party is a good jumping-off spot for recent grads, agency clinicians making the jump to private practice, or established private practitioners who feel stuck, unbalanced, or want to reexamine how they’ve built their practice. Like a true dance party, the Abundance Party is for everybody!

The Inner Circle is for those of you who need to get a good hard look at your practice and are willing to put in the work. Maybe you’re doing everything right and you’re not filling your schedule. Maybe you have a lot of clients but you still feel unsatisfied or you’re still not making ends meet. Maybe you’re close to burn out and don’t know where you stand for the future of your practice. The Inner Circle is for committed therapists who want to dig through their practice with a like-minded group of peers. Not only do you have access to all the Abundance Party courses, but we also meet weekly for a group mastermind hosted by yours truly, as well as a monthly consultation with Lindsay Melka, and access to once a month office hours where we go over any potential hangups or questions you have. If you’re willing to dig deep, kick up some emotional dust about your practice, and know you can meet the financial commitment, then the Inner Circle is the place for you!

Who is behind Abundance Practice Building?

Allison Puryear and her team.

I need help!

Please email our team at support@abundanceparty.zendesk.com. and we’ll be happy to help you out! This is the easiest way to track your needs and it also puts all the requests in one place, streamlining the process. Cancellation requests sent via email, text, or social media will not be honored for this reason. This is to ensure that your account gets canceled. You know we’re big on systems. With over 200 emails and social media requests a day, we do this to keep you from slipping through the cracks. 

Please Be Advised

  • All requests are responded to within 36 hours on weekdays.  Please be patient, there are >600 of you supported by a small team.
  • Requests submitted on Holiday weekends or Holidays, Friday, Saturday, and Sunday will be addressed the following business day.
  • If you used Paypal to sign up, you are able to edit your payment options via your personal PayPal account. 
  • Please provide accurate account information to prevent delays in addressing your needs.
How and when are payments processed?

Payments are processed at the same time each month. For example, if you joined the Abundance Party on June 15th, you will be billed within 36-72 hours of the 15th of each month depending on the regulations of your banking institution.

How can I update my method of payment?

First please try following this tutorial: How Your Members Can Update Their Credit Card Information: Kajabi Tutorial

If that should not work, have no fear, we have another solution! 

So long story very short: our old software didn’t allow users to change their payment option. This new software does. Except for this fun part right here: it didn’t migrate your payment options over if you purchased before we moved to this new software. Below is a zero price link for you to use to add a card on file – the rest of the stuff is housekeeping on the back end for us to remove your old payment type and replace it with this one. 

The cool part is you only have to do this once and then you can change your card whenever you want on your own and your billing doesn’t pause or restart or change the price. 

Use this link to change your credit card: https://www.abundanceparty.com/offers/GkeiRvFi?coupon_code=CCCHANGE

It’s going to look like you’re checking out again, but it’s just to get your card on file. Because we have some housekeeping on the back end, let us know ASAP when you’ve changed the card so we can get on that. 

Let us know if this impacts your ability to log in via a message to our Helpdesk

I’ve reached my six months, why am I still being billed? Can I get a refund?

The Party has a 6-month minimum. Most stay longer so they can continue the support as they get closer to their ideal practice. It’s the member’s responsibility to request cancellation of their membership. As it states in the user agreement, we don’t issue refunds.

How do I cancel?

We are so sad to see you go and encourage you to reach out to our team prior to cancellation. However, should you need to cancel, please contact us via our Helpdesk support@abundanceparty.zendesk.com to cancel your membership. 

Cancellation requests sent to hello@abundancepracticebuilding.com or the personal emails of the Abundance team along with requests submitted via text, messenger, or social media are not honored.

I asked to cancel a day or two before I was billed and it billed me anyway?

We shut off your account when you ask to cancel. If there’s already a payment processing between the software and your bank, we may not be able to cancel it in time. Per our user agreement, we ask that you request cancellation within 30 days to prevent this issue. You can submit a request for assistance  and ontact our customer service team at support@abundanceparty.zendesk.com.

What happens if I want to come back?

We’d be thrilled to have you back in the Party. You can rejoin at any time!

Do I still have access to the Facebook Group after I cancel?

Sadly, the Abundance Party Facebook group is part of the package and terminates the same day as your membership access. If you have any questions about our user agreement or cancellation, let us know!

I’m locked out/forgot my password?

Can’t access your Abundance Party account? Check out this video tutorial! Keep in mind though, the password reset email you’ll receive is time sensitive so make sure you’re in a position to see the task all the way through when you reset your password!

I am unable to access the educational courses?

This may reflect a payment issue. Please check with your banking institution.

Why isn’t the page loading?

If the website isn’t loading properly/content is missing/you are not being directed to the correct page we recommend you clear your cache, delete your cookies, and/or switch browsers and run any updates recommended for your personal hardware. If this is a persistent issue, reach out to us at support@abundanceparty.zendesk.com

What are your business hours?

Office Support: [8:30] AM – [6:30] PM Eastern Time, Monday through Friday, except major holidays.

Online Support: Please use our Help Ticket | Our goal is to respond to requests within one business day excluding weekends and holidays.

May I guest on your podcast, The Abundant Practice Podcast?

Consultation podcasts are only available in the Abundance Party membership. If you are interested in being on the podcast as a consultant, email our team at hello@abundancepracticebuilding.com with your three areas of genius/expertise and examples of your business or product that you believe will help new therapists and counselors build their practice and businesses.

Keep in mind that we do not promote businesses or products that we are unfamiliar with or are not connected with the therapeutic community.

May I write for your blog?

Thank you for thinking of us but at this time we’re not taking unsolicited content.

May I schedule a private consultation with Allison?

While private consultations are awesome, I don’t currently offer private consultation packages. Private consultation with me is available as a one time 1:1 in the Abundance Party membership and as a monthly 1:1 in the Inner Circle Abundance Party Membership tier, where members work with our consultant, Lindsay Melka. Get on the waiting list for the next round of the Inner Circle here!

I have a question for Allison regarding my practice/business?

Great! Please email us at Ask@abundancepracticebuilding.com and Allison will do her best to answer your question in a Facebook Live!

Pin It on Pinterest